FAQ

How can I get in contact? 
The best way to contact us is to fill out our online form on the Contact Us page. Please leave your enquiry and your contact information, and we will endeavour to get back to you within 1-3 Business days. Alternativley you can email us directly at sales@cgcruisers.com.au. 

How long until my order is sent?
Our standard shipping and handling time is 5-8 Business days from the initial order date. During busy periods, we will update the product specific handling times on each product description to reflect our current capacity, or contact you via email to inform you of extended lead times if required. 

Do you ship internationally?
Yes, we ship world wide! We have been sending our products globally since 2023. Shipping Rates are calculated at checkout. If you are unable to checkout, please contact us and we will be able to generate your order.

How do I track my order?
Once your order has been shipped, you will receive an email with the tracking number. All orders are sent via Australia Post. You can visit www.Australiapost.com.au/Tracking at any time and enter your provided Tracking number to get the latest updates on your order.

How strong are your 3D printed products?
We push the limits of 3D printing technology to produce the highest quality products with strength and aesthetics in mind. All of our products are designed and tested by our in house design engineer prior to being made available to order by our customers. Our products are made with the highest quality materials, and purposely over engineered to ensure they wont let you down when you need them most.